Compass Navigators

providing support coordination

A vintage compass rests on an old, colourful map showing parts of North and South America and the Atlantic Ocean, symbolising navigation, exploration, and the importance of support coordination on every journey.
Two women are talking and smiling at a kitchen counter, with a Compass menu and food items in the background. One stands behind the till, ready to assist with Disability Services or answer any What If queries customers may have.

How can our

Navigators assist you?

Support Coordination is a funded service under the National Disability Insurance Scheme (NDIS) designed to help participants understand, navigate and implement their NDIS plans. The goal of Support Coordination is to empower participants to build their capacity to manage their own supports, connect with services and achieve their goals.

Real life outcomes

Lester doesn’t let his disability get in the way and never has. He always finds a way to overcome any hurdles, is determined and will adapt. I’m proud of everything he’s achieved and the person he has become.

Our dream for Jy is for him to have the absolute best life that he can have, without putting any boundaries on it.

I remember being in hospital, anxiety-ridden, trying to weigh up the pros and cons of where to send Damien. It was my eldest son who had spoken to David (CEO of Compass, which was back then called “Aiki-Abilities”). They were so new then, so we knew nothing about them. But when we spoke to David, we trusted him and his approach…

Caitlin is the first person to dive in and help, especially with larger Compass wide projects. She loves to meet visitors at the farm and share our appreciation with the community for their support. She is a natural promoter and always makes you feel seen and loved.

Dylan now has a busy week working with Compass. He has achieved more confidence and become more adaptable to ever-changing situations. He has connected with his peers and trainers and become quite a happy young man. Working at the Café makes him feel like part of a team. He also feels like he is contributing, like his friends and family, having a job and working towards life goals.

Two women smiling outdoors, wearing green and white shirts, each holding a colourful ball. One woman wears a cap and sunglasses; both appear happy and are posing together on a sunny day.

Who Can Access Support Coordination?

Support Coordination is not included in every NDIS plan. It is funded based on individual circumstances, such as complexity of needs, lack of informal support networks, or difficulty in navigating the system. Participants can request Support Coordination during their planning meeting or plan review.

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What if

you made the choices?

Types of Support Coordination

The NDIS funds three levels of Support Coordination based on a participant’s individual needs:

  • Support Coordination (Coordination of Supports) – More comprehensive assistance that helps participants strengthen their ability to coordinate their supports, build capacity and manage service providers effectively.
  • Psychosocial Recovery Coaching – A recovery coach is a worker that has mental health knowledge. A recovery coach will: 
    • spend time with you and people important to you, to get to know you and understand your needs
    • help you to find out about different services and supports and how these can help you
    • help you get support from mental health services
    • help you better understand the NDIS and support you with the NDIS

Role of a Support Coordinator

A Support Coordinator assists participants by:

  • Helping them understand their NDIS plan, including funding categories and how to use them.
  • Connecting them with service providers and community supports that align with their goals.
  • Assisting with service agreements and ensuring services are delivered effectively.
  • Supporting participants in building the skills to manage their own supports over time.
  • Resolving issues and addressing barriers that may arise in service delivery.
  • Helping participants prepare for NDIS plan reviews by reflecting on their progress and future needs.

Benefits of  Compass Support Coordination

  • Greater independence – Encourages participants to develop the confidence and skills to manage their supports.
  • Choice and control – Helps participants make informed decisions about their services.
  • Better plan utilisation – Ensures that participants get the most value from their NDIS funding.
  • Stronger support networks – Connects participants with providers and community resources that enhance their well-being.

Support Coordination is an essential service for many NDIS participants, ensuring they receive the right supports to achieve their goals and improve their quality of life.

Why Choose  Compass Navigators for Your NDIS Support Coordination?

At Compass, we are dedicated to empowering individuals with disabilities to live fulfilling and independent lives. Our Support Coordination service goes beyond just connecting you with providers—we work alongside you to ensure your NDIS plan is tailored to your unique needs, goals and aspirations.

What Sets Compass Apart?

  • Person-Centred Approach
We put you first. Our Support Coordinators take the time to understand your goals, strengths and challenges, ensuring your NDIS plan works for you.
  • Expert Guidance & NDIS Knowledge
Navigating the NDIS can be complex, but our experienced team simplifies the process, helping you make informed decisions about your supports.
  • Strong Local Connections
With an extensive network of trusted service providers, we can connect you with the right supports in your community, giving you more choice and control.
  • Capacity Building & Independence
We don’t just coordinate services—we help you build the skills and confidence to manage your supports over time, fostering greater independence.
  • Advocacy & Problem-Solving
We advocate for your needs, resolve challenges and ensure you receive the quality services you deserve. If issues arise, we’re here to help.
  • Commitment to Quality & Integrity
As a respected disability service provider, The Compass Institute is committed to ethical, high-quality and transparent service delivery.

Choosing The Compass Institute means choosing a team that genuinely cares about your journey. Let us help you get the most out of your NDIS plan and support you in achieving your goals.

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Become a Trainee

For more information about what’s on offer at Compass, or to chat to someone about beginning your journey with us, please fill out the below details and our team will be in touch really soon.

    What if…

    you could be the difference?